Refund Policy

At RoyaleCruises.com, we are committed to providing our customers with an exceptional cruise experience. However, we understand that unexpected circumstances may arise, requiring you to cancel or modify your booking. Our refund policy has been designed to ensure clarity, fairness, and transparency for all our customers.

1. Refund Eligibility

• Full Refund: Cancellations made 60 days or more before the scheduled departure date are eligible for a full refund, excluding any non-refundable deposits.
• Partial Refund: Cancellations made between 30 and 59 days before departure will receive a 50% refund of the total booking amount.
• No Refund: Cancellations made less than 30 days before departure are non-refundable.

2. Non-Refundable Deposits

Some promotions and special discounts may require a non-refundable deposit at the time of booking. These deposits are non-refundable under any circumstances unless otherwise stated in the booking terms.

3. Refund Process

• Refund requests must be submitted via email to [insert email], including your booking details.
• Once approved, refunds will be processed within 14 business days from the approval date.
• Refunds will be issued using the original payment method used at the time of booking.
• RoyaleCruises.com is not responsible for any delays caused by financial institutions or banks.

4. Modifications and Rescheduling

• Customers may modify or reschedule their booking up to 30 days before departure, subject to availability.
• A rescheduling fee may apply depending on the cruise itinerary and the timing of the change.
• If the new booking costs more than the original, the customer will be required to pay the difference.

5. No-Show Policy

Guests who fail to board the cruise on the scheduled departure date will not be eligible for a refund or rescheduling.

6. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected cancellations, medical emergencies, or other travel disruptions.

7. Cancellation by RoyaleCruises.com

In the rare event that RoyaleCruises.com needs to cancel a cruise due to weather conditions, operational issues, or other unforeseen circumstances:

• Customers are entitled to a full refund or the option to reschedule at no additional charge.
• RoyaleCruises.com is not responsible for any additional costs incurred by customers due to the cancellation.